Effective Date: April 5, 2025
Welcome to Madiha Cabs. These Terms and Conditions (“Terms”) govern your use of our website madihacabs.com and our cab booking services. By accessing our website or using our services, you agree to be bound by these Terms.
If you do not agree to any part of these Terms, please refrain from using our services.
1. Service Overview
Madiha Cabs provides transportation and cab booking services through our website and customer support channels. Our goal is to ensure a reliable, safe, and comfortable ride for all customers.
2. User Responsibilities
By using our service, you agree to:
- Provide accurate and complete information during the booking process
- Arrive on time at the specified pickup location
- Treat our drivers and vehicles with respect
- Abide by all applicable laws during the ride
- Not use our services for any unlawful or harmful activity
3. Booking and Payment
- All bookings must be made through our website, phone, or official messaging platforms
- Fares are calculated based on distance, duration, vehicle type, and any applicable surcharges
- Full or partial payments may be required at the time of booking, depending on the ride type
- We accept secure online payments and may use third-party payment processors
4. Cancellations and Refunds
- You may cancel a booking according to the terms outlined in our Refund Policy
- Late cancellations or no-shows may be subject to fees or forfeiture of the paid amount
- Madiha Cabs reserves the right to cancel any ride due to safety concerns, vehicle issues, or unforeseen circumstances
5. Delays and Service Disruptions
While we strive to be on time, delays may occur due to traffic, weather, road closures, or other unexpected events. We are not liable for any loss or inconvenience caused by such delays.
6. Limitation of Liability
Madiha Cabs is not liable for:
- Any indirect, incidental, or consequential damages
- Loss of personal belongings during the ride
- Events beyond our control (e.g., natural disasters, political unrest)
Passengers are responsible for their personal items and are encouraged to double-check before exiting the vehicle.
7. Vehicle and Driver Conduct
- Our drivers are professionally trained and expected to act respectfully
- We reserve the right to refuse service to any individual who behaves abusively or creates an unsafe environment
- Smoking, drinking alcohol, or engaging in illegal activity inside the vehicle is strictly prohibited
8. Intellectual Property
All content on madihacabs.com, including text, images, logos, and software, is the property of Madiha Cabs and protected by copyright laws. You may not reproduce or distribute any content without written permission.
9. Privacy
We value your privacy. Please refer to our Privacy Policy for details on how your information is collected and used.
10. Changes to These Terms
We may update these Terms from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our services after changes means you accept the new Terms.
11. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of Sri Lanka, without regard to its conflict of law principles.
12. Contact Us
If you have any questions about these Terms and Conditions, please contact us:
Madiha Cabs
Email: [email protected]
Phone: [+94 77 249 1050]
Website: https://madihacabs.com